A video your customer
actually watches.
A yes on more of the work you recommend. Every car gets the video your best tech would make: short, captioned and clear about why the work matters. No filming. No editing. No retakes.
PreviewTorque generates a captioned MPI video like this from every inspection.
Shows the why, not just the price.
The worn pad, the leaking seal, the cracked belt: up close, with the reason it needs doing. That’s what gets the approval.
Captions in plain language.
“Seven thirty-seconds” becomes something your customer understands without calling back.
Always on brand.
Your name and your advisor on every video. Torque stays in the background.
Seen. Approved. Paid.
Recommendations arrive by text with the video that proves them. Customers approve and pay in one tap, while the car is still in your shop, and every question is answered with the exact clip of the work.
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In the app they already use.Updates arrive in Messages. No download, no login, no portal link that expires.
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Answers backed by video.“Was my oil changed?” gets the drain, the filter and the refill, timestamped.
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Fewer disputes. More trust.Comebacks and disputed-work calls are resolved with a link to the video record.
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Paid in the conversation.No counter line, no card numbers over the phone.
Northside Ford Service
Before Torque
With Torque
A text with a price
A captioned video of their own car
Video quality depends on who filmed it
Every video made the same way, from every bay
“Was that really done?” Hard to prove
A timestamped clip, right in the thread
Pay at the counter, at pickup
Paid by text before they arrive
34.5%↑
service revenue across our pilot dealerships
No reply?
Torque calls.
No recommendation left unanswered. When a customer doesn’t reply, Torque calls them the way your best advisor would: explains the find, answers their questions and gets the approval on the RO before the call ends.
Torque Voice Agent
Michael Torres
Northside Ford · 2020 Ford F-150
Tap anywhere to hear the call
No training gap.
Agents ask for the upsell the way your top advisor does, and only recommend what the video shows.
Updates before they ask.
“Your car is ready.” “Parts arrived.” Customers hear it from you first, not after they call the front desk.
Follow-ups that happen.
Declined work, next service, 5,000 miles later. Every lead is chased and booked, automatically.
Before Torque
With Torque
Phone tag with the advisor
An agent calls and writes the yes to the RO
Approvals depend on which advisor called
The same call, whoever is at the counter
Recommendations sit on the RO for days
Approved while the car is still in your shop
Follow-ups tracked by hand, when time allows
Next visit booked automatically when due
See Torque in your bay.
A 20-minute walkthrough built around your shop’s repair orders, not a slideshow.