Warranty stories
that get paid.
Fewer claims kicked back. Less labor charged back. Your tech talks through the repair as they work, and Torque writes the complaint, cause and correction the way your best tech would. They approve it on their phone and it goes straight into the DMS.
Warranty Repair Story
Complaint
Cause
Correction
Labor
Parts
- Concern verified
- Diagnostic code recorded
- Test procedure documented
- Failed part identified
- Repair verified
- Evidence attached
Formatted for every OEM.
Each story follows the documentation format and requirements of the manufacturer it is submitted to.
Checked before it’s sent.
Torque flags a missing test result or part number before the claim is submitted, not after it is rejected.
Audit-ready for months.
OEMs can charge back a paid claim long after the repair. The timestamped video is already attached to the RO when they ask.
Before Torque
With Torque
Story quality depends on who wrote it
One standard, whoever did the repair
Typed from memory at the end of the shift
Written during the repair, from what was captured
A few photos, if someone remembered
Timestamped video attached to every claim
90%
fewer claims denied for documentation at our pilot dealerships
See Torque in your bay.
A 20-minute walkthrough built around your shop’s repair orders, not a slideshow.